The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Describe a time you collaborated with a peer to solve a problemĬustomer service is often a position that depends on successful teamwork. Related: 9 Ways To Provide Excellent Customer Service 3. She was very upset, so I let her tell me why she was upset, validated her feelings and provided her with a discount on her purchase along with the missing shoe. For example, I once had a customer who got home to find there was only one shoe in her shoebox. Sometimes, customers just want you to listen to them, and they want to feel like the company cares about them and their opinions. If you have experience solving a problem like this from a past position, you can reference it in your answer.Įxample: "I've found the most successful strategy for turning an unhappy customer into a happy customer is by actively listening to what they're saying. The hiring manager will want to ensure that you have the necessary skills and tact to manage these situations successfully. One of the many responsibilities of a customer service representative is handling complaints from unhappy customers. How can you improve a dissatisfied customer's experience? Customer Service: What's the Difference? 2. It's an important role that can take many forms." When you answer, be specific and try to use unique language reflective of your personal thoughts rather than a cliche response or dictionary definition.Įxample: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. They want to see how you think about the position and the customer. Hiring managers might start the interview off by asking for your definition of customer service. Review this list of 15 questions and answers to help you prepare for your next interview. If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. Customer service interview questions with sample answers In this article, we provide 15 common customer service questions with explanations and sample answers. To have a successful interview, applicants must prepare ahead of time. Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview.
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